Privacy policy

Welcome to Saulty Snail Mail - spiralling soft, smelling like sea salt and lemon, and arriving in your mailbox with love. 🐌💌


We respect your privacy almost as much as we respect good vibes, cute stationery, and iced matcha. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you hang with us online or shop our products.

1. What we collect

When you vibe with Saulty Snail Mail, we may collect:

  • Personal details: your name, email, phone number, shipping/billing address.

  • Payment info: processed securely through our third-party payment providers (we don’t store full card details).

  • Order history: what cute things you’ve purchased.

  • Website + cookies: basic analytics, browsing behaviour, IP address - mainly so we can improve the site and serve you better.

  • Sign-up data: if you join our mailing list or create an account.

2. Why we collect it

We use your info to:

  • Send your snail mail goodies to the right letterbox.

  • Process payments safely and securely.

  • Keep you updated on your orders.

  • Share marketing, promos and snail gossip if you’ve opted in (unsubscribe anytime).

  • Improve our site, shop and user experience.

  • Comply with Aussie laws (because we have to, even if it’s boring).

3. Sharing your info

We don’t sell your data. Ever. Not even for a lifetime supply of stickers.
We may share your info with:

  • Service providers: payment processors, shipping carriers, website hosts.

  • Legal authorities: if required by law or to protect our rights.

All third-party partners are expected to treat your data with the same care we do.

4. Cookies & tracking

Like any good biscuit tin 🍪, our website uses cookies to keep things running smoothly. They help us:

  • Remember your preferences.

  • Understand how you use the site.

  • Improve our content and marketing.

You can adjust cookie settings in your browser if you’re not into it.

5. Marketing vibes

If you sign up for our newsletter or marketing, you’ll get fun updates, promos and maybe the occasional love note. You can unsubscribe anytime via the link at the bottom of our emails. No hard feelings.

6. Data storage & security

We take your privacy seriously and put reasonable safeguards in place to protect your info from misuse, loss, unauthorised access, or disclosure.
That said - no system is 100% perfect (not even snail shells), so we can’t guarantee absolute security.

7. Accessing & correcting your info

Under the Australian Privacy Principles, you can:

  • Request access to your personal info.

  • Ask us to correct any details that are inaccurate or outdated.

Just email us at hello@saultysnailmail.com.au and we’ll help out.

8. Overseas disclosure

Some service providers (like payment processors or website hosts) may be located outside Australia. When this happens, your data may be stored or processed overseas - but we only work with providers who take privacy seriously.

9. Changes to this policy

We may update this policy occasionally (because the internet never stops evolving). If we make big changes, we’ll update the date above and, if it’s major, let you know directly.

10. Questions or complaints

If you have any questions, concerns, or complaints about how we handle your data:

  • Email us at hello@saultysnailmail.com.au.

  • If you’re not satisfied with our response, you can also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

✨ Thanks for trusting us with your info. We promise to keep it safe while delivering maximum Saulty vibes.